However, the minute they want to do anything that the box is not set up to do (like, I don't know, install software or get a new device working), it's hell. It invariably involves messing with command line stuff, and doing tech support is like trying to help a blind person traverse a minefield... over the Internet.
Think about people who don't have fat pipes. Installing stuff via apt or yum is out of the question.
The trouble with new devices isn't the drivers -- its the user interface. If it's a mike, there are about a zillion different channels to control in the mixer and you have to select some appropriate combination of them for the damn thing to work. I have trouble doing this myself. If its a music player, it won't mount correctly due to some weird permissions problem. If its a camera, the images had better get automatically imported or else they can't figure out the interface. You get the picture.
啊，转载过来，觉得最后一段说得太有意思了。arvindn 实在是个很会修辞的人。后面还有和rfc9000吵架的一段，两边都克制着，LJ 毕竟不是 OSNews/. :)