arvindn 说，My parents (and sister) run linux. Now, that's great most of the time, as long as they are doing email, browsing, chat and document formatting. No viruses, no spyware, no crashes to worry about. And GNOME is definitely more intuitive than windows to people who are familiar with neither. So I think I do less tech support for them than I would if they used windows.However, the minute they want to do anything that the box is not set up to do (like, I don't know, install software or get a new device working), it's hell. It invariably involves messing with command line stuff, and doing tech support is like trying to help a blind person traverse a minefield... over the Internet.
Think about people who don't have fat pipes. Installing stuff via apt or yum is out of the question.
The trouble with new devices isn't the drivers -- its the user interface. If it's a mike, there are about a zillion different channels to control in the mixer and you have to select some appropriate combination of them for the damn thing to work. I have trouble doing this myself. If its a music player, it won't mount correctly due to some weird permissions problem. If its a camera, the images had better get automatically imported or else they can't figure out the interface. You get the picture.
啊，转载过来，觉得最后一段说得太有意思了。
arvindn 实在是个很会修辞的人。后面还有和rfc9000吵架的一段，两边都克制着，LJ 毕竟不是 OSNews/. :) 